Terms and Conditions

Kindly read and understand the terms and conditions stipulated herein before confirming your Reservation at Carpe Diem Orchard Home Serendah (hereinafter also referred to “the Premise”).

 

By confirming your Reservation, you have understood and agreed to all terms and conditions stipulated herein under in relation to your booking.

 

Guest renting the chalet(s)/room(s) for a specific duration of 1 or more nights shall also be referred to as “Guest or Guests”. Specific duration for Guests is the Reservation period commencing from Reservation Commencement Date to Reservation Expiry Date.

 

The Guests hereby agree to rent for a specific duration, the whole or any individual part/area of the Premise at Carpe Diem Orchard Home Serendah located at 803, Main Road Serendah, Sungai Choh, Hulu Selangor, 48200 Serendah, Selangor from Primeclass Engineering Sdn Bhd (Co. Reg No. 239384P) (“the Company”).

 

The Guest (includes Guest, Guest’s relative(s)/invitee(s)/Guest(s)/client(s) and/or any persons occupying/staying under the Reservation of the Guest) shall be entitled to utilize/occupy/stay at Carpe Diem Orchard Home Serendah the whole or any part of the Premise based on the reservation terms and conditions and to enjoy the general services provided by the Company upon confirmation of the Reservation (also referred to as “Reservation”) and shall be further subject to the terms and conditions set herein.

 

Reservation rates shall be quoted in accordance to the rental of either the whole or a part of the Premise over the specific duration and the number of Guests occupying/staying at Carpe Diem Orchard Home Serendah. Reservation rates are indicated on the Company’s website (www.carpediem.my), the Company’s online Reservation link, and/or shall be quoted by the Company and/or its employees/Booking Agents/Agents/Representatives (herein referred to as “Facilitator”) in writing.

 

With the exception to the chalet(s)/room(s) which shall be allocated by the Company to the Guests, all other areas of the Premises are deemed common areas and shall be shared with other Guests of the Company.

 

All Guests shall not have the option to invite Day Guests to visit Carpe Diem Orchard Home Serendah unless registered with the Company during the Reservation.

 

The Premise shall be occupied/utilized by the Guests for lawful purposes only.

 

If the Premise or any part thereof is unsuitable for occupancy/stay due to unforeseen circumstances or circumstances beyond the Company’s control on/before/during the specific duration, the Company reserves the right to relocate the Reservation to another chalet(s)/room(s), subject to the other chalet(s)/room(s) availability or to terminate the Reservation and the Company shall refund the Reservation deposit paid free of interest to the Guest and thereafter the Guest shall have no claims whatsoever against the Company.

 

All Appurtenances including but not limited to furniture, utensil, electrical appliances, electronics items, bedding items, floor coverings, items of decoration, fittings and fixtures (“Appurtenances”) shall at all times remain the property of the Company and are not to be damaged/misused/vandalized and/or removed/taken out from Carpe Diem Orchard Home Serendah. All Appurtenances are to be remained/returned in its original condition in a good and working condition upon expiry of the reservation and check out from the Premise.

 

In the event of any intentional/unintentional damage/misuse/vandalism and/or removal/taking of the Appurtenances from the Carpe Diem Orchard Home Serendah, the Company shall at its discretion, reserve the right to charge/claim against the Guests the full/replacement/repair value of the Appurtenances on or before the check-out/visiting or within 15 Days subsequent to the Guests check-out/visiting date by notifying the Guests via email/handphone message of the charge/claim.

 

The Guests agree and shall allow the Company’s employees or contractors to enter the Premise at reasonable time for purposes of cleaning/repair/maintenance of the chalet(s)/room(s) including the Appurtenances during the term of the Reservation.

 

All Guests shall be mindful of other Guests occupying Carpe Diem Orchard Home Serendah and shall act with consideration to maintain the peaceful enjoyment of Carpe Diem Orchard Home Serendah by all.

 

No pets are allowed into Carpe Diem Orchard Home Serendah.

 

Guests shall not conduct pre-wedding/movie/advertisements/commercial shootings at Carpe Diem Orchard Home Serendah without the prior written consent of the Company. Guests are permitted to take photographs and recordings within the chalet/suite, the guest book, the common areas provided that these are solely for private use and are not sold or used for any commercial or public purpose whether for financial gain or not. Also please note that Carpe Diem Orchard Home’s employee/caretaker may on demand have access to photographs taken and video footage captured by you and request that certain photographs and/or footage are deleted if they are deemed to be offensive to or infringe the privacy of other guests and/or staff. Guests shall not intentionally or unintentionally photograph and/or capture video footage of any individual without that person’s permission and you must adhere to all photography/filming restrictions in place from time to time whilst within the Premise. From time to time Carpe Diem Orchard Home Serendah or its authorise parties may carry out photography and/or video recording, which may feature guests. Guests are hereby deemed to acknowledge and are agreeable for the Company or any authorised party to use such images in perpetuity in any promotional, advertising and/or publicity material in any format whatsoever. The Guests further agrees that copyright in these materials rests with the Company or such authorised party (as the case may be).

 

Guests arriving by own transportation/vehicle at Carpe Diem Orchard Home Serendah must exercise caution when driving/maneuvering their vehicles within the Carpe Diem Orchard Home Serendah private road/path. Driving/maneuvering/parking of the vehicle(s) within/at Carpe Diem Orchard Home Serendah are at the Guests own risk.

 

The Guests agree, and shall ensure that they are aware that they enter, rent and/or utilize Carpe Diem Orchard Home Serendah in whole or part of the Premise/Orchard surrounding grounds or areas at the Guests’ own risk and the Company, the Proprietor and/or the Facilitator shall and will not be liable to any Guest(s) including the Guests heir(s), successor(s) in title, licensee(s), invitee(s) or any persons occupying/staying under the Reservation of the Guest for any incident/consequential injury, damage, death, illness and/or loss/damage to property (including but not limited to business/financial loss or goodwill) suffered by the Guests in any manner howsoever arising, whether directly or indirectly from their reservation/travel/transfer/drive/occupancy/stay/ tenure/visit/activities outings/tour at/to any or all parts of Carpe Diem Orchard Home Serendah/the Premise/Orchard surrounding grounds whether by omissions, breach of contract, breach of warranty, tort, negligent goods/services liability or otherwise, (even if advised of the possibility of such damages/dangers/negligence) arising on the Company, the Proprietor and/or the Facilitator’s part/action. This exclusion of liability will also cover the purchasing/subscription/consumption/ rental/engagement, of any complimentary provision and/or good/services occurring or arising out of any indoor/outdoor activities/provisions and/or Goods/Services carried out within and outside Carpe Diem Orchard Home Serendah/the Premise by the Company, the Proprietor and/or the Facilitator. All guests are further advised to ensure that their properties/valuables are kept safely as the Company, the Proprietor and/or the Facilitator cannot be held responsible to any guests for any loss of their property (including but not limited to loss by the theft and/or misconduct/ mishandling/accidental damage(s)/loss). Carpe Diem Orchard Home Serendah/the Premise and/or the goods/services would not be provided without such limitations and guests fully agree to use the Carpe Diem Orchard Home Serendah/the Premise and the goods/services provided therein solely at the Guests own risk.

 

The Company and/or the Facilitator cannot guarantee the Guests’ satisfaction or experience during their Reservation Specific Duration and/or and goods/services rendered at Carpe Diem Orchard Home Serendah, in any particular endeavour. What works for others or satisfaction of experience by others may not be true for another.

 

The guests further agree to indemnify and keep indemnified the Company, the Proprietor and/or the Facilitator for any claims brought by or on behalf of the Guests against the Company, the Proprietor and/or the Facilitator for any actions, proceedings, claims, costs, damages, charges, expenses, demands, death, injury, illness, losses and/or loss/damage to Guests’ property against the Company, the Proprietor and/or the Facilitator for any reason whatsoever.

 

The guests shall ensure that all the terms of this agreement, including the exclusion of liability and obligations on their part are made known to any persons occupying/staying under the Reservation of the Guest including the Guests’ invitees/relative(s)/dependant(s)/friend(s)/ employee(s) and/or any persons occupying/staying under the Reservation of the Guest.

 

The Company reserves the right to terminate the Reservation upon breach of any terms and conditions herein.

 

The main gate is locked between 10.00pm and 7.30am for the security and safety of all guests. Late check in guests must inform Carpe Diem Orchard Home Serendah via email to arrange for the gate to be opened after 11.00pm

 

Limitation of Liability

Carpe Diem Orchard Home Serendah is not liable for any and all liability, claims, damages, costs, demands, actions and causes of action whatsoever arising out of or related to any loss, damage, or injury, including death, that may be sustained by the guests, or any property belongings to the Guests, while participating in any activity, while in, on or upon the premises where the activities are being conducted, REGARDLESS OF WHETHER SUCH LOSS IS CAUSED BY THE NEGLIGENCE OF THE CARPE DIEM ORCHARD HOME SERENDAH’S EMPLOYEES, or otherwise and regardless of whether such liability arises in tort, contract, strict liability, or otherwise, to the fullest extent allowed by the law.

 

You must make your own enquiries and arrangements (including, where appropriate, having all necessary insurance coverage in place) regarding the attractions with the operators and local tourists information centres. Where we list attractions in this website, we do not do so as an agent for the owner or operator of any of the attractions and thus have no liability for any loss or damage suffered by you whether in contract tort or negligence as a result of any reliance on the information contained herein, or for any loss or damage suffered by you in visiting or purchasing any ticket for any such attraction.

 

Responsible Care

Please treat our property, facilities and accommodation/touring area with respect and care so that other guests may continue to enjoy them. Accommodations will be inspected at the end of your stay and you may be charged for any loss or damage found.

 

The management of Carpe Diem Orchard Home Serendah reserves the right to enter any accommodation under any special circumstances or emergencies, should the need ever arise.

 

Use of Carpe Diem Orchard Home Serendah

Only guests listed in our booking records can enter and/or occupy our accommodation and use the facilities of the Carpe Diem Orchard Home Serendah. If this requirement is not met, your booking will be terminated and you will be asked to leave, with no refund made. We strictly do not allow day tripper/or relatives/friends visiting you during your stay at our Carpe Diem Orchard Home Serendah.

 

Personal Data Protection Act

The information you give us in connection with your booking is held securely on our computer system and dealt with in accordance with the Personal Data Protection Act. By providing us with the information you are deemed to accept this and to have the consent of all members of your party to Carpe Diem Orchard Home Serendah holding this information for the purpose of your holiday booking, to help us improve our service to you and to provide you with information about our place. If you would prefer to not receive any promotional information from Carpe Diem Orchard Home Serendah, please send us your request to enquiry@carpediem.my.

We will not disclose our guest information to any person outside Carpe Diem Orchard Home Serendah without any consent being obtained, other than our agents, and contractors for the purpose of your holiday booking unless we are legally required to do so or for crime prevention purpose.

We want you to have a relaxing, safe and memorable time staying here in Carpe Diem Orchard Home Serendah. We would love to have you, your family and friends visit us again.